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  • Complete the letter to a consumer advice service with the verb from the box.

    added asked told could promised said told was would


    Dear Gill,
    We recently booked a ski holiday at a four-star hotel in Zermatt, specifically requesting a twin-bedded room with shower for our two teenage children. On arrival late at night, we found their room had a double bed.

    The next day we (1) …..the rep to sort it out. She (2)…..us she (3)……not and (4)….. that it (5)…..the hotel’s fault. The hotel (6)…us it was the tour operator’s fault and (7)….that a room with twin beds (8) ….cost an extra 30 Swiss francs a night. We paid up and, on our return, wrote to the operator asking for the money back.
    They have (9) ….to give us a £70 voucher as a gesture of goodwill. Should we accept offer or do we have other choices? Does this kind of thing happen often?
    I am looking forward to hearing from you.
    Regards
    Chris

  • The next day we (1) …asked ..the rep to sort it out. She (2)…..told us she (3)…could …not and (4)…..added that it (5)…..was the hotel’s fault. The hotel (6)told …us it was the tour operator’s fault and (7)…said .that a room with twin beds (8) would ….cost an extra 30 Swiss francs a night. We paid up and, on our return, wrote to the operator asking for the money back.
    They have (9) ….promised to give us a £70 v

  • Спасибо большое!!!